Then the wait again, weeks and weeks..no glasses, no phone call. I was ready to call my credit card to cancel this. I did leave a message asking why my glasses were not mailed as promised. The Manager called, left a sarcastic message and I finally received my glasses. This used to be a customer oriented business, they took time and attention with each customer.
I said I needed these mailed to me as I would be out of the area for several weeks.
They gladly took my money, then the wait..weeks. I came in and tried the glasses on and they were alittle loose. The employee never saw them on me, he took them and melted and broke the frame. It was like ooops. He tried to find other glasses that would work, I might have tried another store.
I have used Eyes First for many many years and always have been happy with both the Optometrist and the employees. In the past, the employees would help me choose a frame and make suggestions and recommendations. I would often buy prescription sunglasses, reading glasses as well as daily glasses.
The first time I gave a shout-out to an eye doctor, but Dean Nickolas Shissias, OD deserves it, as well as their staff. Dr. Shissias is relaxed, friendly and knowledgeable, teaching me things I never knew about eye care. Very good doc.
2 years in a row it has taken much longer then they said it would to receive my glasses. Last year they forgot to order them until I called 2 weeks later. This year after waiting for 2 weeks I called and they said the lab shipped my lens to the wrong store and now I have to wait another week. I will never use them again and will recommend people not to either.
When I voiced a complaint with the Manager never did I hear "We are sorry" I heard these things happen, he's really good. I am not sure who had trained these folks on Customer Service.
Go to Walmart, you will get personalized attention there.
Dr Dean is a great doctor. He is patient, friendly and very knowledgeable. The staff is also amazing. They helped us find the exact glasses we wanted at an amazing price. Thank you so much.
After 15+ years, I will never return to this place.
One of the worst experiences. I will be contacting the Corporate Headquarters as well.
I always have great experiences at Eyes First in Manahawkin. Dr. Dean (as I call him, lol) is awesome. He always has useful information on eye care and is very patient with kids. They also have pretty good deals on glasses.
My last experience I felt as if they felt bothered by my asking for help. There were no other customers and was left to find my own frames. My doctor had specifically ordered non line bifocals and I was told they were transitionals over and over.
I asked whether I was going to get some compensation.
When it was time to choose glasses, the assistant was exceedingly patient, while I tried on a ton of glasses, giving just the right feedback.
Eyes First Vision Center is a US Health facility based in Stafford Township, New Jersey. Eyes First Vision Center is located at 733 Route 72 W, Manahawkin, NJ 08050, USA.
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