Had my 9 year old gas log serviced today. The Fireplaces Plus tech was honest and courteous. The part I thought I needed to be replaced was not necessary and now my gas log is as good as new! I highly recommend Fireplaces Plus.
I spoke to Marc about an issue with my gas fireplace. Although it's old, and not one they sell, he reviewed and researched the photos I sent. The company is long out of business, and no replacement parts are available.
Well....... I followed his FREE advise, and it WORKED!
This is the 7th year we have a fireplace installed by Fireplaces Plus and it works as well as the day they installed it. This company is professional from the salespeople to the person who makes appointments. When you stop in, you will be blown away from their assortment of fireplaces and their knowledge. I was there today and brought in a remote that I was causing problems. Instead of trying to sell me a replacement, they took the time to look at the remote and then fixed it. No charge and then said thanks and have a good day. This is a place a have no problem recommending to our friends..
Honesty and integrity in business these days is hard to find!
He could have come out and charged me for something simple, I would have never known.
He listened to the problems I was having, and spent over a half hour on the phone with me explaining the most likely issue, and the corrective actions to take, In detail!
My fireplace is up and running!
Thank you Marc!
Karen
Marc has always be extremely patient with us as we walked through the process of buying a fireplace. It started from what type of box-- whether it would be wood or gas; then when we settled on gas, it was which gas style did we want. Ultimately we went with the model in the showroom that caught our eye the minute we walked in the store. We got what we paid for and yes this model was expensive but it was the one my wife and I both loved. I would rather spend more for something and love it than go cheaper and like it. The whole process was easy and we are very satisfied with the product and staff.!! You will not be disappointed.
If I ever need to replace this fireplace, I will go with Marc!
It's not everyday, if ever, a company will give you free advise over the phone!
Having never purchased a wood-burning stove before, my contractor directed me to "speak with the pros" at Fireplaces Plus. They have a beautiful showroom with a wide variety of stove types (I had no idea of all the nuances of stove selection!). They have a highly competent sales staff who have been with the company for many years and answered all our questions. We settled on a Hearthstone Heritage 2 Woodstove in a green soapstone and couldn't be happier! After initial burn-in I got it really going and it heated our entire lower and up the stairwell up levels - and was still too hot to touch the next morning after putting a couple logs on at midnight! Great stove, great store with great people. I can recommend with confidence. You will get what you pay for.
Fireplaces Plus is a US Home Goods Store based in Stafford Township, New Jersey. Fireplaces Plus is located at 660 E Bay Ave, Manahawkin, NJ 08050, USA.
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