This is a very professional company with great products!
Lindsay
Surfside Casual initial response via phone:
"Take the slipcovers off yourself and Iron them"
good morning, i have reached out to our four seasons Rep; unfortunately the strings are excess from the manufacturing process. they just need to be cut; it will not cause any harm to your slipcover. i apologize the factory should have cut them before they left for shipment. if you do not feel comfortable snipping the strings yourself i can arrange for someone to go out there ( it might take a few weeks or longer due to our busy season ) the wrinkles are accustomed to slipcovers when they are made and shipped - every slipcover gets wrinkled upon delivery; i am sorry no one informed you of this. i know Lisa will be following the status of your table very closely; any other questions or concerns please feel free to reach out.
Inferior workmanship. Horrible Customer Service.
Words cannot express the disappointment and frustration that my wife and I have experienced with the recent delivery of your furniture. After waiting approximately six weeks for delivery, we were so excited with anticipation for the arrival of our new furniture. When the furniture arrived however we were shocked to discover the shoddy workmanship of the slipcovers. Attached please find just a few of the photos taken to give you an idea of what we experienced. There are loose threads through out the entire sectional. This may seem minor to some, however if some child or an unsuspecting adult should pull the loose thread the result could be catastrophic. After a few washings, I'm sure that there is a possibility of the the entire slipcover fraying and falling apart. You would think that after paying 6K for a living room set they would at least iron out the wrinkles of the skirts. We were promised delivery of a cocktail table that we were told was " in stock" however when the delivery arrived the table was missing. Subsequently we were told that the table will arrive at the warehouse on Wednesday July 5th and delivered to us on Thursday July 6th. We'll see.
Sincerely disappointed,
Frank Santiago
Lindsay,
if there was a negative star that would be too high for the experience that i had at surfside... salesperson passed herself off as an interior designer... which she had NO EXPERIENCE... purchased a home full of furniture and months later still waiting on a chair.. she measured my home and i purchased a sofa for $3200.00 that is useless and sitting in my garage because it does not fit.... found out from other salespeople she passes herself off as an interior designer all the time... when i contacted the manager lindsay she stated she would contact the owner and try to work it out.. after two months of no response i call the somerpoint store and speak to Joe who talked to the owner who stated they would do nothing.... I would highly recommend driving past this store and go to Oskar Huber on LBI.. where they did come and measure knew what they were doing and stood behind the new sofa i ordered from them..... it really is tough in these times to throw $3200.00 out the window....HORRIBLE EXPERIENCE.....
Surfside Casual Furniture is a US Lodging based in Stafford Township, New Jersey. Surfside Casual Furniture is located at 539 NJ-72, Manahawkin, NJ 08050, USA.
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